Refund policy

CatalogPilot is free during its beta and isn't taking payments yet. This policy will apply once paid exports are available.

CatalogPilot AI charges a one-time fee to unlock a corrected CSV export for a specific file. Purchases are sold through Link, Stripe's merchant-of-record service.

Before purchasing, customers can review any remaining errors or warnings. Some problems, such as missing product information, require manual correction. We cannot guarantee that every file will import successfully into Shopify without further changes.

If you are charged twice, cannot access your purchased download, or our repair tool fails to perform as described, contact us within 30 days of purchase. We will investigate and provide an appropriate correction or refund.

We generally do not offer refunds solely because a file contains missing or inaccurate information that was clearly disclosed before purchase.

Customers may request assistance through our Contact page or the payment-support options provided in their Stripe/Link receipt. Stripe or Link may also issue refunds under their own processes. Approved refunds are returned to the original payment method. Processing time depends on the payment provider and bank.

Refunding a purchase revokes its paid download entitlement. Nothing in this policy limits consumer rights that cannot legally be excluded, including applicable EU and UK digital-content cancellation rights.