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Contact & support

CatalogPilot is self-service. Most questions are answered by the explanations inside the tool, the FAQ and the guides.

FAQ

Privacy, supported files, what gets fixed and what doesn't.

Guides

Step-by-step help with handles, variants and supplier files.

Send a message

For billing questions, refunds, bug reports or feedback.

Contact us

Messages are delivered by email through FormSubmit, a third-party form service. Please don't include product files or passwords. See the privacy policy.

Reporting a problem? Please don't email your product file. Describe the issue and, if possible, send the downloaded validation report with any confidential columns removed.